SOLUSI UNIVERSITY HUMAN RESOURCE MANAGEMENT AS A TOOL OF ACHIEVING HIGH PRODUCTIVITY IN ZIMAMBWE ELECTRICITY TRANSMISSION AND DISTRIBUTION COMPANY A BUSINESS RESEARCH PRESENTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE DEGREE IN BUSINESS ADMINISTRATION BY ANESU MUSONI JUNE 2018 TABLE OF CONTENTS Page CHAPTER 1

SOLUSI UNIVERSITY
HUMAN RESOURCE MANAGEMENT AS A TOOL OF ACHIEVING HIGH
PRODUCTIVITY IN ZIMAMBWE ELECTRICITY TRANSMISSION AND
DISTRIBUTION COMPANY
A BUSINESS RESEARCH PRESENTED IN PARTIAL FULFILMENT OF THE
REQUIREMENTS FOR THE DEGREE IN BUSINESS
ADMINISTRATION
BY
ANESU MUSONI
JUNE 2018
TABLE OF CONTENTS
Page
CHAPTER 1: Introduction……………………………………………………..

Background of study………………………………………………………….

Statement of the problem………………………………………………………

Research questions…………………………………………………………….

Hypothesis……………………………………………………………………..

Purpose of the study……………………………………………………………
Significance of the study………………………………………………………
Conceptual framework…………………………………………………………
Assumptions……………………………………………………………………
Limitations of the study………………………………………………………..

Delimitations of the study………………………………………………………
Acronyms ………………………………………………………………………
Definition of terms……………………………………………………………..

Organisations of study…………………………………………………………
CHAPTER 2: Literature Review………………………………………………
Introduction
Chapter 3: Research Methodology…………………………………………
Research Design………………………………………………………………….

The population ………………………………………………………………………
The sampling Technique and sample…………………………………………………
Instrumentation………………………………………………………………………
Pilot study……………………………………………………………………………
Reliability and Validity………………………………………………………………
Methods of Data Collection…………………………………………………………..

Data Analysis and Interpretation……………………………………………………..

Chapter 4: Data Presentation, Interpretation and Analysis………………………
Research Question One………………………………………………………………..

Research Question Two……………………………………………………………….

Research Question Three………………………………………………………………
Research Question Four……………………………………………………………….

Research Question Five……………………………………………………………….

Research Question Six…………………………………………………………………
Hypothesis Testing……………………………………………………………………..

Chapter 5: Summary, conclusion and Recommendations…………………………
Summary……………………………………………………………………………….

Findings………………………………………………………………………………..

Conclusion……………………………………………………………………………..

Recommendations………………………………………………………………………
Recommendation for future studies…………………………………………………….

Bibliography……………………………………………………………………………
Appendix……………………………………………………………………………….

Questionnaire……………………………………………………………………………
Curriculum vitae for research……………………………………………………………

Statistics analysis outputs……………………………………………………………….

CHAPTER 1
INTRODUCTION AND BACKGROUND
Background of the study
Organisation’s success and its productivity it’s based on the availability of resources to carry out its operations. These resources include material resources, financial resources and human resources which are very useful in the production of the company. Out of these resources the human component appears to be the most important aspect of business functionality and has become most vital. The reason why humans have become most important is because they have the ability and are capable of carrying out work of the organisation in such a way that if the organisation feels that they can operate using machinery or technical equipment those instruments need a person who controls and monitor them and for those machine to come into existence it was because of a person who thought wisely so as to introduce machines in an organisation. That’s when we get to realise the importance of a human in an organisation.

Organisations then came up to introduce a department that deals with people in an organisation and caters for their needs as the humans work together to achieve the goals of the organisation and thus the human resource management was introduced. Human resource management is based on the belief that people are organisations most important strategic resources in which their needs should be addressed both in quantitative and qualitative terms which means answering two basic questions of how many people and what sort of people? Human resource management also looks at the broader issues relating the way people are employed and developed in order to improve organisational effectiveness.

Human resources management entails the process of getting the right numbers of qualified people into the right job at the right time or it is the system of matching the supply of people internally (existing employee) and externally (these to be hired or searched for) with the opening the organization expects to have over a given period of time.

Human resources management is the process of analysing and identified the needs for and availability of human resources so the organization can meet its objective. In most organization, that do human resources management, the top executive and subordinates staff specialist have most of their responsibilities for management, however, other managers most provide data for the human resources specialist to analyse. In turn these managers needs to receive data from the human resources unit because top managers are responsible for the overall strategic management, they usually ask the human resources unit project.

The human resource needed to implement over all organization goals. Human resources management will help the organization to be able to forecast for future human resources. Human resources management help in the area of making goods organizational policies terms of recruitment, selection, placement, training and development i.e. helping the organization to get skilled and competence people needed in the organization and placing them at the right place and at the right time in the organization which can help to give rise to increase in the organizational productivity.

Human resource management is the integrated use of training, organisation and career development efforts to improve individuals, group and organisational effectiveness in service delivery. Human resource management develops the key competencies that enable individuals in organisations to perform current and future jobs through planned learning activities. Groups within organisation use human resource management department to initialise and manage change.

The development of the individual will benefit both the individual and organisation. The human resource management framework views employees as an asset to the enterprise whose value will be enhanced by development. Its primary focus is on the growth and employee development, it emphasises developing individual potential and skills to enhance the organisation’s value.

Statement of the problem
This research is carried out to evaluate the impact of human resource management on the productivity in business organisation as it affects Zimbabwe Electricity Transmission and Distribution Company (ZETDC). This research seeks to find out problems associated with the human resource management and how it can affect the level of productivity in an organisation. The study seeks to understand the reasons why some organisation undermine the human resources management in spite of it stated importance and role in achieving help productivity and its immense contribution to the organisation of employee efficiency. Proper means and methods of achieving the organisations objectives with proper investment in human resources is expected as to the problems the research work will bring out.

Research Questions
The research study is an attempt to investigate and verify:
In what way does management credibility affects the performance of the organisation?
What effect has intelligent planning upon the roles of the Human Resource Management department?
How can the Human resource Management and other managers satisfy their employees so as to improve the quality of work?
Hypothesis
H = there is no significant relationship between high productivity and human resource management department.

Purpose of the study
The purpose of the study is limited to the productivity of ZETDC. The research work is basically within the operation of ZETDC. As a primary source of data to investigate the impact of human resource management on productivity in business organisation.

Significance of the study
It is hoped that the results of this study will benefit all the stakeholders of Zimbabwe electricity Transmission and Distribution Company namely: the employees as the key workers of the organisation, the managers to improve on their relationships with employees, the government to improve on its policy, the junior officers persuing to be managers, suppliers on quality service delivery and customers on quality product and services. It is also hoped that this research will add to and broaden the knowledge of the researcher in the areas of Human Resource Development and management. Higher institutions of learning may use the results of this research to enrich their studies and other parties seeking to increase their knowledge. Other researchers also may benefit from the findings and research further on the topic. It is hoped that it will add and contribute to the wider school of thought and knowledge.

Conceptual Framework
“Human resource management as a tool of achieving high productivity”
456565440690Management credibility
High performance standards
Intelligent planning
Satisfaction
Delegating responsibility
Promoting high performers
00Management credibility
High performance standards
Intelligent planning
Satisfaction
Delegating responsibility
Promoting high performers
Human resource management programme
Assumptions
It is assumed that the respondents would be willing to respond honestly and provide genuine answers.

It is assumed that the research would be able to collect substantial data to meet the demands of the study.

It is assumed that there would be no disruptions in the process of data collection especially that it would be conducted towards the national election time.

Limitations of the study
Time- the researcher is a student and has also some assignments for other courses to accomplish during the research period. The researcher is also located away from the place of concentration which is ZETDC and time to get there most often will be limited.

Finances- the research is for academic purposes and is not sponsored by any organisation hence the researcher is also facing some financial limitations to cover a wider spectrum of respondents. It is also becoming a challenge to collect all the questionnaires due to transport costs.

Delimitations of the study
The research does not cover the entire ZESA holdings company but it only focuses on one of the subsidiary which is ZETDC. The study is limited to employees at ZETDC and the researcher limited this research to ZETDC in Zimbabwe
Acronyms
HRM- Human Resource Management
ZETDC- Zimbabwe Electricity Transmission and Distribution Company
Definition of terms
Management credibility- the quality of being trusted and believed in as a leader of an organisation.
Intelligent planning- having or indicating a high or satisfactory degree of skilful, mental capacity and formulation of available alternatives to reach agreed goals and objectives.

Satisfaction- fulfilment of one’s wishes, expectations, or needs, or the pleasure derived from this.

Delegation of responsibility- transfer of responsibility for the performance of patient care while retaining accountability for the outcome.

Human resource management- Human Resource Management is the process of recruitment and selecting employee, providing orientation and induction, training and development , assessment of employee (performance of appraisal), providing compensation and benefits, motivating, maintaining proper relations with employees and with trade unions, maintaining employees safety, welfare and health measures in compliance with labour laws of the land.

Organisations of study
This research study will be organised in five chapters as follows:
Chapter 1: is the introduction giving the background of the study, the statement of the problem, purpose of the study, significance of the study, conceptual framework, assumptions, limitations of the study, delimitations of the study, hypothesis and definition of terms.

Chapter 2: focuses in the review of related literature. It gives the insight of what other researchers and writers have said about the problem statement
Chapter3: describes the methodology that outlines the types of research, the population, the sample, procedure and research design the researcher used.

Chapter 4: this is the presentation of data and analysis of the findings. This is where all the findings after conducting the research were interpreted and analysed to facilitate for data presentation and conclusion
Chapter 5: comprises of the summary, conclusion, and recommendations for further studies. The conclusions give the overview of the researcher’s findings and show what the researcher was able to deduce from the research he undertook. The researcher also made his recommendations that he felt would help solve the problem at hand.