Conflicts due to the Interpersonal relationship 1
Conflicts due to the Interpersonal relationship
1. Group Trust: Trust is an important factor affecting the performance of a design team in a construction project. To improve the performance of the design team, factors affecting interpersonal trust need to be identi?ed ?rst and then recommendations to improve trust between team members can be explored. E.g. An individual spends a minimum of eight to nine hours in his/her organization and it is almost impossible for him/her to work all alone. Humans are not robots who can work at a stretch. We always need people around us to talk to and share our feelings. We cannot Imagine ourselves working in an organization with absolutely no friends around. We are all social people and we all need friends around. An individual is easily prone to stress and anxiety when working in isolation and hardly enjoys the work we do and go to the office just for the sake of it. We must definitely have some trustworthy friends at the place we work whom one can share all of his secrets without having the tension of them being leaked and who can give us honest feedback. Also, an individual has to get along with the colleagues to complete given tasks within the stipulated time frame. An employee who is working all alone feels that he/she is overburdened with work and can never finish the task within the deadlines. The support of fellow co-workers is essential. Delegating the roles and responsibilities as per specialization, educational qualification and the best interests of employees is very important. Every individual needs the help of his colleagues to complete assignments on time and for the better results.
2. Perceived task skills of team members: Stakeholders and project team members do not always find themselves on the same page during new product development. It is very important for the project team to understand and make sure that the final product meets stakeholder’s expectations. Project team members have to find ways to deal with stakeholder expectations that don’t align with the situation on the ground. It is very important for project team members to involve stakeholders actively right from requirements gathering to final release. During requirement gathering if the project team does not understand any requirement, then the final product will not meet stakeholder’s expectation and then results in failure of the project. To meet stakeholder expectations, it is always a better approach to use agile project management methodology. By using an agile project management methodology both stakeholders and project team can be on the same page if either party thinks the project is not going to meet their expectations. During the development of a new product it is important to make sure new product goes through various testing phases and also make sure to involve business people in all phases of testing so that if any defects or gaps identified during testing can be resolved. With constant communications with stakeholders and business clients project team can able to meet their expectations thus making the final product a success.
3. Conflict management: This can be viewed as consequences of inter-personal conflict. Recognize the existing problem and take an interest to resolve it. For first, we have to find the problem that exists and some problems can be resolved by discussions and then we have to work on those problems to resolve them. Concentration Listen as follows: In order to understand it is necessary to hear others with concentration. We have to enter the situation without prejudging. Using our head, we have to listen to the problems and think the logical thoughts to resolve it. In conflict management first we have to ask questions about the problems. Hardest part is asking questions for the problems once we got the questions to can easily resolve any problem. Finding appropriate solutions is one of the most important things. Once the questions have been fully addressed, we can easily generate solutions for them. We have to listen to other solutions and we have to know others perspective, then we can come to the conclusion. The hardest part in this is not all the members mutually agree to the solutions. We have to make sure that both parties should feel fair regarding solution and should be satisfied with outcome. If all the above steps do not work and If we fail to make further attempt, then we have to use a mediator. If they go through the mediating process, they both have to understand each other and to create better communication between them.
4. Status Confusion: Status confusion within project team will have negative impacts on project thus leading to project failure. Typically, any project involves some personnel including project manager, project team members, project sponsor and business analyst. Project managers should make sure those projects are given sufficient funding and resources while managing good relationship with project sponsors and executive sponsors. Once project is in development phase certain business analysts tend to contact project team members directly and suggest project team members to code/develop project/modules in a specific way that they like. They need to understand it is not their role to interfere in project team member’s work. This clearly due to status confusion and not understanding their role in the project. Status confusion between project team members and business stakeholders should be avoided so that they won’t interfere in other people’s work. Project manager should play a major role here by defining strict rules and guidelines for each member involved in a project so that there won’t be any confusion between team members on their roles and responsibilities.
6. Motivation Issues and Disengagement Accordingly, when there is a team working on particular project, it will be divided into modules and given to individuals. Every project has a deadline to submit. If there is no motivation from team leader then there will be few issues like project failures, unable to complete the project on time, completing the project with errors, completing projects without meeting project requirements. Similarly, team leaders should engage all team members involved in the project with daily/weekly team meetings and getting updates from team members. By doing that team leader know the status of the project and if any tasks or modules not meeting a deadline, team leader can motivate team members to make sure they complete them on time and meet project deadlines. Hence motivation and engagement are crucial for successful completion of the project.
5. Team Management: The project manager plays a very important role managing team, resources and make sure the project is delivered on time within allocated budget. Below are the tools and techniques project manager should follow for project team management:
(i) Delegation: Project manager should be humble enough to know and understand that he cannot do all the project tasks alone. Project manager should learn and understand the skill and expertise of team members to delegate tasks to proper personnel. Project manager should list down all tasks, purpose and how the group is going to achieve those tasks.
(ii) Development: Project team members come from various backgrounds with different skill levels and also at different career stages. It is project team manager’s responsibility to develop and enhance their skills by assigning them challenging tasks and at the same time project manager should give them opportunities to harness their skills. Also project manager should encourage team members in taking certification courses to enhance their skill set.
(iii) Communication: This is one of the most primary skill that a project manager should posses. Every now and then, project manager needs to have constant communication with team members. It is necessary to know how to run daily/weekly sprint meetings, have brainstorming sessions with project team members. In addition to this, project manager needs to be an active listener when there is a need during brainstorming and daily/weekly sprint meetings. In addition, project manager should effectively communicate project status to business stakeholders and project sponsors beginning from development phase to project release.
(iv) Motivation: Learning how to motivate project team is essential. Project manager should be positive in the way they approach and realize that project team members have essential skills needed to do their job. Project team needs encouragement, affirmation and a reminder from project manager to make them believe that they can do the job well.
(v) Discipline: Managing discipline with project team members is an important team management skill for a project manager. During project development stage or testing stage, conflicts may arise between team members and the project manager should play a key role to arise conflicts between team members.